From products and digital downloads to appointments and event tickets, help customers get answers and take the next step, with an AI sales agent and your team working together.
For retailers, service providers, event teams and digital sellers
Yes. I can help you choose an option and place your order.
Customer
Can I book an appointment for tomorrow?
AI reply
Here are the available times for tomorrow.
The afternoon works for me.
Let’s confirm the details for your booking.
Customer
Where is my order?
AI reply
Your order is on its way. Here is your tracking link.
On its way
Thank you. That’s all I needed.
You’re welcome. I’m here if you need anything else.
Illustrative conversation
Time to unwind
Time to play
Time for loved ones
Every conversation in one place.
Messenger
Instagram
WhatsApp
Web chat
Less back and forth. More getting things done.
From the first question to a purchase or booking, give your customers a clear way forward.
Stop typing the same answers.
Prices, availability, schedules and payment. Give your AI sales agent your business information and let it help with the questions you answer every day.
Real CrowdHero screens, shown with a demo tour operator and a demo clothing shop.
A good conversation deserves an easy checkout.
Help customers choose a product, book a service or get an event ticket. Keep the conversation, order details and payment status together, instead of searching through chats.
Real CrowdHero screens, shown with a demo tour operator and a demo clothing shop.
Some conversations need you. Know which ones.
When a customer needs a person, your team gets the conversation with a reason and summary. Step in with the context you need to help.
Real CrowdHero screens, shown with a demo tour operator and a demo clothing shop.
AI that helps customers choose and take action.
Match a product photo, understand a voice note or help your team write the next reply. Give customers useful answers from your catalogue and business information.
A photo is enough to start.
When a customer sends a product photo or screenshot, the AI compares it with your catalogue images. It can identify a match or show close options and ask the customer to choose.
If the exact item is unclear or sold out, help customers explore similar products you sell, with your prices and available options. Show product cards they can tap to choose or view details.
CrowdHero
Illustrative example
Do you have something like this?
Customer photo
Options from your catalogue
Matching product
Indigo canvas tote
Similar option
Coral canvas tote
The customer can choose the product they mean.
Match product photos
1 / 6
Understand voice notes
Customers can speak instead of typing. The AI turns voice notes into text it can use to reply, with the transcript available to your team.
CrowdHero
Illustrative example
Voice note (0:08)
Transcript
Can I book a consultation for Friday?
AI reply
Let me check the available times. What time of day works for you?
Understand voice notes
2 / 6
Follow the customer's language
Reply in the customer's language, including mixed-language messages, within the languages you allow. Your team can also translate a reply before sending it.
CrowdHero
Illustrative example
Example: a ticket enquiry in Spanish.
Customer
¿Cuánto cuesta la entrada?
AI reply
¿Para qué evento quieres ver el precio?
A reply in the language the customer used.
Reply across languages
3 / 6
Suggest a useful extra
Recommend a relevant related item before checkout, using your product pairings and purchase patterns. If the customer declines, continue with their order.
CrowdHero
Illustrative example
Chosen item
Indigo canvas tote
Suggested extra
Mint zip pouch
One relevant suggestion. The customer decides.
Suggest a useful extra
4 / 6
Negotiate with discounts you control.
When a customer asks for a better price, the AI can explain eligible offers, validate a coupon they provide and show the updated order total. You set the discounts, expiry dates and usage rules.
Offers approved by your business
Coupon eligibility checked before applying
The customer reviews the revised total before confirming
CrowdHero
Illustrative example
Customer
Can you offer a better price? I have the code DEMO10.
AI reply
Your coupon is valid for this order. It takes 10% off the items subtotal.
Items subtotal
USD 50.00
Coupon saving
− USD 5.00
After discount
USD 45.00
Example amounts before delivery and taxes. Coupon terms apply.
Negotiate with coupons
5 / 6
Give your team a helpful first draft
Ask for a reply to review and send, or a conversation summary showing what the customer wants and what is still unresolved.
CrowdHero
Illustrative example
Internal team summary
The customer needs access to a digital purchase.
Draft reply
I can help you access your download. Could you share your order number?
Top up from $5 by card or PayPal, with an invoice each time. There is no contract. AI features use prepaid credit only when you use them.
Built for what your business sells.
Physical goods, bookable services, event tickets or digital products: connect the customer conversation to what happens next.
Physical products
Help customers compare products, choose an option and place an order, with prices and stock from your catalogue.
Services and appointments
Offer available times and book appointments in chat. Help customers reschedule or cancel within your booking rules.
Events and tickets
Answer questions about dates, venues and availability. Sell event places and issue a ticket code for each paid guest.
Digital products and licences
Sell downloads, access links and software licences. Deliver files or available licence keys after payment is confirmed.
Good questions. Clear answers.
Is CrowdHero compliant with Meta and Facebook API policies?
CrowdHero is built on Meta's official Graph API. The send pipeline enforces the 24-hour standard messaging window and Meta's message tags, and refuses promotional sends outside it. Final compliance also depends on your own Meta App Review and the permissions granted to your app, so we do not claim approval on your behalf.
What does the AI do when it doesn't know the answer?
The AI uses your business information, products and services to answer. When it cannot help, or a customer asks for a person, it passes the conversation to your team. You can also take over at any time.
Do I need coding skills to build chatbots?
Not at all. CrowdHero's Flow Bot Builder shows every flow two ways, and you can switch between them at any time: Steps, a guided editor where you add one conversation step at a time and choose its quick replies, multimedia cards and intent conditions from ordinary form fields, and Canvas, which lays the same flow out as a visual map. Either way there is no code to write.
What if my credit runs out?
The AI stops cleanly and new conversations wait for your team. Your inbox and orders keep working, and nothing is lost. You hear before it happens, at $5, $1 and nothing left.
How do I pay?
Top up from $5 by card or PayPal, with an invoice each time. There is no contract. AI features use prepaid credit only when you use them.
Give your customers a reply. Give yourself a little time back.
Bring your chats, customers, orders and bookings together. Start with a free account.
